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We'll contact you to confirm the order and delivery arrangements within 1 working day (Monday to Friday) after receiving your order. If you do not receive our call within 1 working day, you can contact us at 2360 1988. After confirming the order, delivery is usually arranged within 3-5 working days.
Free shipping is available for orders over $3000; shipping costs HK$150 are required for orders under HK$3000.
(The total order amount refers to the amount after deducting used promotional codes, discount codes, shopping coupons, membership discounts, other discounts and shipping)
The delivery service is limited to Hong Kong only, and the service cannot be provided in the following situations:
(1) The delivery location fails to ensure the safety of the dispatcher
(2) The delivery location is remote or subject to special control and additional costs, such as road tolls, control fees, unloading areas, parking lots and container centers, etc.
(3) Delivery locations are Islands District, Tung Chung District, Ma Wan, Sai Kung (outside the city centre), Stonecutters Island, Sha Tau Kok, suburbs, village houses, fenced villages, post office boxes and buildings without elevators
Delivery arrangements for special weather conditions
When the typhoon signal above Type 8 is hoisted, the black storm warning is in effect, or there is severe weather, the delivery service will be arranged separately.
After confirming the order and delivery date, the order cannot be modified.
The personal data collected in order and delivery is used for order processing, identity verification and records.
The above rules are subject to change without notice. In case of any dispute, we reserve the right of final decision.
Under normal circumstances, we do not accept any exchange or cancellation request
Special Arrangements for Delivery Affected by the Epidemic
In response to anti-epidemic measures, all online shopping and delivery are limited to downstairs and ground delivery, and door-to-door delivery services cannot be provided.
In order to ensure the safety of delivery colleagues, orders for buildings with confirmed cases of infection will be suspended. Delivery will not be set downstairs and nearby areas until further notice. We apologize for the inconvenience.
The list of "buildings with confirmed cases of infection" is subject to the announcement of the Department of Health. For details, please visit the website of the Department of Health: https://www.coronavirus.gov.hk/eng/index.html